Privacy Policy
Last Updated: March 21, 2025
Introduction
Welcome to Roam ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application ("App") and related services.
This Privacy Policy explains how we collect, use, share, and protect your information when you use our App. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us when you:
- Create an account or profile
- Use our services
- Contact customer support
- Participate in surveys or promotions
This information may include your name, email address, profile picture, and any other information you choose to provide.
Information We Collect Automatically
When you use our App, we may automatically collect certain information, including:
- Device Information: Information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.
- Usage Information: Information about how you use our App, including features you use, time spent on the App, and other usage statistics.
- Location Information: With your explicit consent, we may collect precise location information from your device. This information is only stored locally on your device and is not uploaded to our servers without your explicit consent.
Information From Third-Party Services
We use third-party analytics and tracking tools to help us understand how users engage with our App. These tools may collect information sent by your device, including device events, usage and performance data. This helps us improve the App and provide a better user experience.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our App and services
- Process your requests and respond to your inquiries
- Personalize your experience
- Send you technical notices, updates, security alerts, and administrative messages
- Monitor and analyze trends, usage, and activities in connection with our App
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
Sharing of Information
We do not share your personal information except in the following limited circumstances:
- With your consent: We will share your information when you have directed us to do so, such as when you choose to share activities or tracks created in the App with others.
- With service providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- For legal reasons: We may disclose information if we believe that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request.
- In connection with a merger, sale, or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Your Choices
You have several choices regarding the information we collect and how it's used:
- Account Information: You can update your account information at any time through your account settings in the App.
- Location Information: You can control whether the App collects and stores your precise location information through your device settings. Location data is stored locally on your device and is only uploaded and shared when you explicitly consent to share activities or tracks.
- Camera Access: The App may request access to your camera to capture images. These images are only uploaded and shared with your explicit consent.
- Push Notifications: You can choose to receive or disable push notifications through your device settings.
- Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those emails.
Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other means. Your continued use of the App after the changes have been made will constitute your acceptance of the changes.
Contact Us
If you have any questions or concerns about our Privacy Policy or practices, please contact us at [email protected].