Support Center

Last Updated: April 8, 2025

Getting Help with Roam

We're here to help you get the most out of your Roam experience. Whether you're encountering an issue, have a question, or want to provide feedback, we're here to assist you.

For the fastest response, please use the appropriate contact method based on your issue type as described below.

Contact Support

For general questions, technical issues, or account-related inquiries, please email us at:

[email protected]

When contacting support, please include:

  1. A clear description of the issue you're experiencing
  2. Steps to reproduce the problem (if applicable)
  3. What device and app version you're using
  4. Screenshots or screen recordings (if possible)

This information helps us address your issue more efficiently.

Reporting Content

If you find inappropriate, offensive, or otherwise objectionable content in the app, please use the in-app reporting feature for the fastest resolution:

To report content directly in the app:

  1. Tap the three dots (⋮) menu on the post or content
  2. Select "Report"
  3. Choose the appropriate reason for reporting
  4. Add any additional details if prompted
  5. Submit your report

Our moderation team reviews all reports promptly and takes appropriate action according to our Community Guidelines.

Feature Requests and Feedback

We love hearing your ideas about how to make Roam better! To submit feature requests or general feedback:

Business Inquiries

For partnership opportunities, press inquiries, or other business-related questions, please contact:

[email protected]

Privacy Concerns

For questions about privacy or data processing, please refer to our Privacy Policy or contact our privacy team at:

[email protected]

Data Deletion Requests

Information about deleting your data or account can be found on our Data Deletion page.

Our support team is available Monday through Friday, 9am-5pm PT. We strive to respond to all inquiries within 24-48 hours during business days.